A very recurrent topic when training hotel staff: how helpless they feel when abused by customers. If abuse is not tolerated in airlines or hospitals, why is it still something common in hospitality?
The flexible approach to this kind of behaviour from Hotel managers, who tend to let it go for fear of bad critiques on the likes of Tripadvisor, supports a feeling of entitlement from guests that can only keep spiralling unless tackled well and soon.
Hace unos días, se publicaban unos datos de WTTC donde se reflejaba la actual falta de personal en la industria en la mayoría de países desarrollados (un hecho que actualmente es global). Pese a que la cifra...
Ep 100. Interview | Stephanie Coradin, CEO Dembo Inc |Florida, USA | HR, training and mental wellbeing Stephanie Coradin has dedicated her entire career to the Hospitality industry, focusing on HR and talent development...
Ep 97: Interview Roland Seddon | Managing Director MRK Specialist Recruitment | Hertfordshire (England) MRK Associates is an independent, owner managed recruitment and career consultancy focused on providing specialist...
Pablo Torres
Add comment