Torres Consulting

For best collaboration, should Revenue Management fall under Sales & Marketing – or vice versa? Should they be separate departments on the same level of the hotel hierarchy? Or one single department? (via RevFine)

Pablo TorresHotel Consultant, TSA Solutions

“Forums seem to point in that direction, that is right. With technology now taking care of certain tasks that were once very time-consuming, revenue managers can focus purely on strategy, together with the Sales Manager, roles that will converge eventually. In fact, some people talk about the possibility that the role will become a “Profit Manager”, i.e., not only focused on driving revenue to the property but also – or mainly – focused on profitability, with a closer relationship with finance.”

Pablo Torres

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