UNWTO Guidelines to restart tourism | Skift outlook on travel prices (June 2020) Brief episode for the podcast, covering 2 main topics: -UNWTO guidelines to restart the global tourism, touching policies, lodging...
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Pablo TorresAnd you…when will you open?
Last week of May and that is probably the question that most hoteliers ask each other in the countries that remain under lockdown due to the Covid-19 pandemic. Restrictions are easing down in Europe (see below the...
Upsell & incentive: If you consider the revenue that is at stake, you will run to implement your own incentive program
One of the principles to encourage an individual team to sell more is to have a well-established bonus scheme in place. Some call it incentive. Others call it commission. Referral fee. Direct incentive. They can all be...
ATOMIC HABITS: How introducing small changes in your team’s routine can increase guest satisfaction (and revenue)
What are atomic habits? Not long ago the book “Atomic habits” fell into my hands. This book, written by James Clear, shares very useful tips on how to change bad habits into good...
Client-facing roles: recruit right if you want them to sell and drive performance
Selling: option or duty? Most businesses that sell directly to customers and have an option to upsell or cross-sell, usually do it purely focusing on the profit: the more I sell, the more I earn. We’ve already mentioned...
