Origins Storytelling has been used since the beginning of times. There was always someone who came from afar to tell stories, legends, or describe what they had seen (or they said they’ve seen). In the Middle Ages, the...
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Pablo TorresThe importance of motivation when it comes to upselling
In a previous post, we talked about upselling and cross-selling, and the different ways to upsell. I would like to focus more in depth today on the relation between motivation and upselling. After having trained...
Assertiveness, what is it exactly and how to apply it at work
Assertiveness is a way of face relations with others and with what surrounds us. There are other ways, too: one can be passive, aggressive, or a mix of these two, passive-aggressive. Without a doubt, if you want to feel...
Upsell: Standard, personalized or perfect. Which one does your team do?
I keep facing clients who keep not really having clear what an upsell is. Upsell is not getting money from the client. Upsell is to add value. Increase loyalty. To make sure that the guest leaves more satisfied having...
The importance of good client facing service (and how a bad one can damage your reputation)
We spend most of our time interacting with other people: Be it at work, with the family, socializing or doing sports, etc.. We meet many different people during the day, every day. I want to focus on the work related...
