Lista de libros de lectura imprescindible según Trivago:
Disney y el arte del servicio al cliente
Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company
Sin blanca en París y Londres
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Overbooked: The Exploding Business of Travel and Tourism
Setting the Table: The Transforming Power of Hospitality in Business
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
7 Easy Ways to Show Your Employees You Care!: A Booklet for Hotel Managers and Others
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
A Wealth of Insight: The World’s Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality
Autores, review y detalles aquí
#lectura #libros @torresconsulti1 @trivago
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